Archive for August, 2008
29 August 08 Co-Founder & CEO of WebVisible, Inc., Kirsten Mangers
On the show this week is entrepreneur and philanthropist, Kirsten Mangers, who was born and raised just miles from where the corporate headquarters of her Orange County, CA.-based software company, WebVisible, Inc., now stands. A self-proclaimed small business advocate, Kirsten was an early innovator behind the localization of online advertising for small-to-medium sized businesses, in what will become a $13 billion industry by 2010. read more...
Following, pushing, or inspiring?
Robert Cush said, “If I advance, follow me. If I stop, push me. If I fail, inspire me.” The question we should all ask ourselves; who are we following, pushing or inspiring? read more...
22 Aug 2008 Guest Robin Byrne, creator of Measureable Management
Robin Byrne is from England and is the author of Measurable ManagementTM, a program that has had success around the world translating business strategies into measurable outcomes. He received a teaching degree from the University of Manchester and worked in theatre in education for 7 years before joining Xerox UK in 1981. By 1986 Robin was in charge of Xerox operations in the North of England turning a low performing division into the top performer. Because of his teaching background, training and development were always a high priority. When Xerox UK became the first ever recipients of Europe’s highest quality award Robin signed a publishing contract with the Financial Times Newspaper to develop a structured approach to organizational alignment and the translation of strategies into measurable outcomes. The result was the Measurable ManagementTM Program. Robin has since traveled the world training Measurable ManagementTM facilitators and personally delivering the program. His diverse client base ranges from the English Soccer Premier League to the Iowa City Fire Dept. He is in high demand as a keynote speaker around the world from South Africa to Hawaii. Robin owns a home here in the USA and is currently based here while he establishes a USA network of firms licensed to market and deliver Measurable ManagementTM. read more...
Change…
King Whitney Jr., a business executive while speaking at a sales meeting stated, “Change has considerable psychological impact on the human mind. To the fearful it is threatening because it means that things may get worse. To the hopeful it is encouraging because things may get better. To the confident it is inspiring because the challenge exists to make things better. Obviously, then, one’s character and frame of mind determine how readily he brings about change and how he reacts to change that is imposed on him.” read more...
Courage…
The fame Philosopher, Aristotle said, read more...
15 August 08′s Guest, Author and Leadership Consultant Miles Kierson’s
Listen In! This Weeks Guest is … read more...
8 August 2008 This Weeks Guest, Tim Quillin of Q ad | pr
STF welcomes Tim Quillin, President and CEO of Q ad | pr to the show this week. Tim has worked over 25 years in virtually every position inside the advertising and public relations business. Boy has he learned some pearls of wisdom that he will share with us. read more...
Quality Customer Service…
“Your most unhappy customers are your greatest source of learning.” Bill Gates read more...
1 August ’08 Janelle Barlow, Author of A Complaint Is A Gift
Join us this week as we discuss the recently revised and updated edition, A Complaint Is A Gift, which outlines the most effective tactics for handling customer complaints. This book demonstrates precisely how to handle complaints in a way that brings benefit to an organization and satisfaction to the customer – even when the answer has to be no. read more...
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