1 August ‘08 Janelle Barlow, Author of A Complaint Is A Gift
Join us this week as we discuss the recently revised and updated edition, A Complaint Is A Gift, which outlines the most effective tactics for handling customer complaints. This book demonstrates precisely how to handle complaints in a way that brings benefit to an organization and satisfaction to the customer - even when the answer has to be no.
Is your customer resolution process re-active or pro-active? Hear why business owners should focus on customer complaints. Through our discussion, learn how the internet has changed how customers complain and how to use technology to stay abreast of consumer concerns. We’ll discuss why customers don’t complain and how your company may discourage their complaints.
Please visit http://www.tmius.com/ to learn how TMI USA, a human resource development company can benefit your organization. They can be reached at 702-939-1800.
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