“Courage is the first of human qualities because it is the quality which guarantees the others.”

Each week, on my radio show (www.970knuu.com), I begin my show with a quote.  This week’s quote on courage is appropriate as we discuss moving your business forward.  It takes courage to step outside the box, doing something that may seem uncomfortable.  However, the discomfort you feel is actually a sign of growth.

If you own a business and are looking for ways to reduce expenses there are phenomenal change management processes available.  Happily, the service sector is finally embracing programs that have been highly successful in the manufacturing sector for decades.  The granddaddy process transformed Japan’s economy 50+ years ago.  To expand your company, before cutting jobs, employee hours or the like, I encourage you to examine in just one area, your mistakes, customer complaints and determine how many days, hours, weeks or months it takes you to fix just one.  Multiply that number by the hourly cost and you will quickly understand why programs that advocate reducing waste benefit your bottomline.  Don’t know where to start? Let me suggest accounting or inventory.

Remember there are only two ways to generate cashflow; one, increase the sales of your product or service; the other, to reduce expenses.  One cost money, the other saves.  Do you have the courage to reduce expenses?  To learn more attend our upcoming FREE Seminar on August 26th inside the LVBNM at Texas Station’s Dallas Conference Center.  Pre-register at http://www.williamsmm.com/las_vegas_registration.php.  The first 25 registrants and attendees will recive a copy of Miles Kierson’s book.  See August 15th’s Guest. 

Miles Kierson has twenty-five years of professional consulting experience. He is the creator of the ExecuTAP^TM world-class executive team alignment process; The Discipline of Execution which creates a culture of sustainable performance improvement; and The Leadership Journey, an unparalleled leadership development program that promises to deliver quantitative benefits beyond ten times the cost of the program. These programs have produced dramatic, sustainable impact on client organizations. President of KiersonConsulting LLC, Miles has trained consultants and coaches all over the world in working effectively with executive teams. His book, The Transformational Power of Executive Team Alignment, has been a readable introduction to the unique process of aligning teams.

As a consultant, Miles specializes in executive team alignment and the requirements for fulfillment that flow from that process, especially leadership development associated with strategic implementation and mobilizing the organization. He is a former vice president of CSC Strategic Consulting Services, the organizational re-engineering and leadership development firm.

Visit http://www.kiersonconsulting.com/ to learn more.  Better yet, meet Miles at our upcoming seminar on August 26th inside the LVBNM at Texas Stations Dallas Conference Center.  Register for this FREE Seminar by visiting : http://www.williamsmm.com/las_vegas_registration.php.  The first 25 registratants and attendees will receive a copy of his book.

We will discuss changes in the industry and how technology has impacted these changes.  Tune in and hear his recommendations for business owners to get and stay noticed in our current economic climate.  We will also learn which project he’s been apart of is his most gratifying.  Tim has a go to person, listen to discover who it is?

Visit Q ad| pr at http://www.qapr.com/ to learn more about the company and their most impressive list of clients.

If Bill Gates, the riches and most successful man in the world appreciates unhappy customers, this must be an area that we too must focus on.  Viewing customer complaints as a positive is the discussion for August 1, 2008.  If you missed the details see who was on the show that day.

srp

Is your customer resolution process re-active or pro-active? Hear why business owners should focus on customer complaints. Through our discussion, learn how the internet has changed how customers complain and how to use technology to stay abreast of consumer concerns.  We’ll discuss why customers don’t complain and how your company may discourage their complaints.   

Please visit http://www.tmius.com/ to learn how TMI USA, a human resource development company can benefit your organization.  They can be reached at 702-939-1800.

We are thrilled to have Tyronda Weinert on the program, as she is truly living the American dream.  Her drive and never say quit mentality come shining through.  We all must have the confidence and dedication that Tyronda displays, in order to overcome our challenges and achieve our dreams.  Please read about her challenges and accomplishments by visiting the following linkshttp://www.myspace.com/potatolasvegas  

http://www.restaurant.org/community/diversity/finalists_2008_ada.cfm#weinert

http://www.usmenuguide.com/potatovalleycafe.html (See their menu and address)

The tongue-in-cheek approach allows readers to become comfortable with the steps necessary and pitfalls to avoid to become successful in business.  It is an easy read and you will find yourself actually laughing out loud.  I won’t tell you that you’ll find yourself among the pages within the book; yet you will no doubt find references with which you will identify.

Jason’s energy shows throughout the interview, I only wish I had more time.  Visit his website for more information on his book, www.jasonseiden.com or buy it directly at http://www.howtoselfdestruct.com/JasonSeiden.html.

^{Whether you’re a successful executive, a hard-working business owner or an active retiree, you’ll appreciate the SouthwestUSA difference. Your unique in-bank experience begins the moment you walk into our comfortable reception area.}

^{Instead of teller lines, you’ll have your own personal Managing Director to review your personal and business objectives to help you define, plan and achieve your financial goals. Whatever your needs, our Managing Directors deliver the “high touch experience” with distinctive personal attention and expertise.}

^{They offer the type of relationship banking you just won’t find anywhere else!  To learn more, visit them at http://www.swusabank.com or call 702-853-4700.}

The company’s customers range from small companies and non-profit groups to Fortune 10 organizations.  Its focus is always the same: To help individuals, teams and organizations to become more successful by providing information they need to make better decisions with confidence.

Visit their website, www.extendeddisc.com/north_america  or call them at 800-257-7481.

The #1 Provider of Training Solutions for Growing Companies!

In this issue:

1.       Making the Business Case for Training: Calculating ROI

2.      Critical Components of Performance Management

3.      Visit Business Training Library at the 2008 SHRM Conference in Chicago

4.      Course Review: Continuous Performance Assessment

Read this issue: http://www.bizlibrary.com/NewsEvents/eNewsletters/June2008eNewsletter/tabid/761/Default.aspx