http://www.sparks2flame.com/blog Business Talk Radio Show Blog Fri, 15 Aug 2008 18:20:33 +0000 http://backend.userland.com/rss092 en The fame Philosopher, Aristotle said, "Courage is the first of human qualities because it is the quality which guarantees the others." Each week, on my radio show (www.970knuu.com), I begin my show with a quote.  This week's quote on courage is appropriate as we discuss moving your business forward.  It takes ... http://www.sparks2flame.com/blog/2008/08/courage/ Listen In! This Weeks Guest is ... Miles Kierson has twenty-five years of professional consulting experience. He is the creator of the ExecuTAPTM world-class executive team alignment process; The Discipline of Execution which creates a culture of sustainable performance improvement; and The Leadership Journey, an unparalleled leadership development program that promises to deliver ... http://www.sparks2flame.com/blog/2008/08/15-august-08s-guest-author-and-leadership-consultant-miles-kiersons/ STF welcomes Tim Quillin, President and CEO of Q ad | pr to the show this week.  Tim has worked over 25 years in virtually every position inside the advertising and public relations business.  Boy has he learned some pearls of wisdom that he will share with us. We will discuss ... http://www.sparks2flame.com/blog/2008/08/8-august-2008-this-weeks-guest-tim-quillin-of-q-ad-pr/ "Your most unhappy customers are your greatest source of learning." Bill Gates If Bill Gates, the riches and most successful man in the world appreciates unhappy customers, this must be an area that we too must focus on.  Viewing customer complaints as a positive is the discussion for August 1, 2008.  ... http://www.sparks2flame.com/blog/2008/08/quality-customer-service/ Join us this week as we discuss the recently revised and updated edition, A Complaint Is A Gift, which outlines the most effective tactics for handling customer complaints.  This book demonstrates precisely how to handle complaints in a way that brings benefit to an organization and satisfaction to the customer ... http://www.sparks2flame.com/blog/2008/08/1-august-08-janelle-barlow-author-of-a-complaint-is-a-gift/ Join us as we discuss Tyronda Weinert's successful business, the Potato Valley Cafe', one of only three franchises in the nation.  Tyronda was named a National Finalist in the American Dream Award.  The National Restaurant Association and PepsiCo Foodservice created the annual Faces of Diversity awards program to recognize the ... http://www.sparks2flame.com/blog/2008/07/25-july-2008-tyronda-weinert-owner-of-the-potato-valley-cafe/ Jason Seiden, author of How to Self-Destruct: Making the Least of What's Left of Your Career, speaks to us about Leadership.  Seiden is an Executive Business Coach, specializing in Gen X & Y'ers; and teaches Leadership, Negotiations and Professional Development. The tongue-in-cheek approach allows readers to become comfortable with the steps ... http://www.sparks2flame.com/blog/2008/07/18-july-2008-jason-seiden-author-of-how-to-self-destruct/ This week we’ll discuss vision with the CEO and Vice Chair of SouthwestUSA Bank.  As Nevada's only private bank, they've taken the concept of personal service to a loftier level! Wisman is a turnaround management expert, with over 30 years in banking.  Whether you're a successful executive, a hard-working business owner or ... http://www.sparks2flame.com/blog/2008/07/11-july-2008-patrick-wisman-ceo-of-southwestusa-bank/ This week's guest, Markuu Kauppinen, founded Extended DISC North America, Inc., in 1998.  They introduced a revolutionary type of information to help executives better lead their organizations.  Since then, the company has expanded to 40 countries and offers its solutions in over 50 languages. The company's customers range from small companies and ... http://www.sparks2flame.com/blog/2008/07/4-july-2008-rebroadcast-markku-kauppinen-of-extendeddisc/ Brought to you by Business Training Library The #1 Provider of Training Solutions for Growing Companies! In this issue: 1.       Making the Business Case for Training: Calculating ROI 2.      Critical Components of Performance Management 3.      Visit Business Training Library at the 2008 SHRM Conference in Chicago 4.      Course Review: Continuous Performance Assessment Read this issue: http://www.bizlibrary.com/NewsEvents/eNewsletters/June2008eNewsletter/tabid/761/Default.aspx   http://www.sparks2flame.com/blog/2008/06/june-2008-business-training-library-newsletter/